You can contact us for support by using the following means

Via Email

You can contact us by emailing support@breezelogic.co.uk where this will be picked up by our ticketing system and a ticket number will be assigned.

Via Phone

Or if you would prefer to actually talk to another human for some support, just call us on 0330 320 2223
and press option 1.

Via Portal

You log in here to raise a new ticket or view your existing tickets;
https://portal.breezelogic.co.uk

Service Level Agreements

Priority Response Type of Issue
Critical
1 Working Hour
Server offline or critical application offline.
High
4 Working Hours
Issue affected multiple users, Ongoing issue escalated to senior engineer, business-critical change requests
Medium
8 Working Hours
Common fault or change request
Low
16 Working Hours
New user setup, Licencing or non-time related request.

Support