Introduction
Here at Breeze Logic, we’re very proud to represent each and every one of our clients. When Marketing giant Vertical Leap reached out to us, however, it hit home a little differently.
For over 20 years, Vertical Leap has been leading the way in search marketing, pioneering innovative techniques to keep their clients ahead of their competitors.
Their customers range from SMEs through to enterprise-level companies such as KFC, Ontrack, P&O Cruises, Harvester and FatFace. They are also a 2022 Google Premier Partner which means Google rates Vertical Leap as being in the top 3% of Marketing Agencies. WOW!
So, why did they turn to Breeze?
Their Challenge
There were a few issues that Vertical Leap was suffering with, mainly the ability to get hold of new hardware in a timely manner off of the back of COVID, ordering of new kit was running behind by 6-8 weeks, we were able to order, build & configure, and deliver within 2 working days.
There was also no internal IT Support structure, so questions were just fed up the chain to the MD, with people helping where possible, with no true support system in place.
But the biggest issue was that most of the new tenders they were applying for needed either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification to be able to get to the next stages. This needed a complete review and adjustment of their security practices.
Planning & Implementation
We have an order process set up with a user template that we tailor to each new user. This is done with minimal touch points between Vertical Leap and Breeze, meaning we can get new hardware completely configured direct to the end user.
We also rolled out our Remote Monitoring Management (RMM) tool along with a site survey to capture all devices on the network. These were then upgraded and patched to the latest versions along with Antivirus/Malware and Endpoint Detection Response (EDR) rollout to all devices.
Their core infrastructure was upgraded along with their WIFI as this was just as staff were starting to return to the office, so it was necessary to make sure that there were no bottlenecks for anything within the office.
We also implemented a full hot desk solution for users to enable them to sit at any desk and plug in power, a monitor and get to work quickly, rather that working out which desk had the right connections for their specific laptops.
How Vertical Leap have benefited
We have taken all the onboarding, setups, day to day user support, and offboarding away from the senior management team, enabling them to focus more on what they do best to grow the business.
It was only in a conversation with the MD after 6 months that he had then realised how much we had taken off his plate to make his job and life simpler.
What they say about Breeze
⭐⭐⭐⭐⭐
"Breeze Logic has taken all our IT and Telecoms headaches away. Diligent, professional and incredibly responsive.
We highly recommend them."
Chris Pitt, Managing Director
Is there a solution you’ve seen here which would be suitable for your business?
If so, give us a call on 0330 320 223
You can learn more about Vertical Leap below!